for pdfthisthat.com
Last updated: September 18, 2025Thank you for choosing pdfthisthat.com! We strive to provide a high-quality online PDF document manipulation service.
The Service is owned and operated by 172 Tech and developed by ESS ENN Associates.
We offer a 14-day refund window from the date of purchase on all subscription plans. The refund amount depends on whether credits have been consumed during the refund period:
If you request a refund within 14 days of purchase and have not consumed any credits from your current billing cycle, you are entitled to a full refund of the amount paid. The refund will be processed to your original payment method within 5–10 business days.
If you have consumed a portion of your allocated credits within the 14-day window, you may request a proportionate refund based on the unused credits remaining. The refund is calculated as follows:
For example, if you purchased a Basic plan at $20 (69 credits) and used 20 credits, your remaining 49 credits would entitle you to a refund of approximately $14.20.
Refund requests submitted after the 14-day window will not be honoured. Once the refund period has lapsed, all payments — including subscriptions, renewals, and upgrades — are considered final and non-refundable.
PAYG credit top-ups are eligible for a proportionate refund within 14 days of purchase, provided credits remain unused. If partial credits have been consumed, the same proportionate refund formula applies.
PAYG credits that have expired (after the 3-month validity period) are not eligible for any refund.
You may cancel your subscription at any time through your account settings. Upon cancellation:
Important: Cancellation alone does not trigger a refund — you must submit a separate refund request within the 14-day window if eligible.
To initiate a refund, please contact our team with the following details:
Submit your request via email or through our contact form. Our team will review your request and respond within 2 business days.
Separate from the refund policy, pdfthisthat.com offers a credits-back guarantee on individual PDF generations. If an output does not meet reasonable quality expectations and the issue is not related to poor prompting or input quality, submit the result for admin review. After due diligence, our team may reverse the credits used for that generation at their discretion. This ensures your credits are protected when the AI falls short.
Refunds will not be issued in the following circumstances:
If you have any questions about this Refund & Cancellation Policy, please contact us:
